Refunds and Returns Policy
At AH Print & Design, we strive to ensure that every customer is satisfied with their purchase. Our Refunds and Returns Policy is designed to provide you with a hassle-free experience in case you need to return a product or request a refund.
Returns
Eligibility:
- Items must be returned within 30 days of the original purchase date.
- Products must be in their original condition, unused, and in the original packaging.
- Custom or personalized items are not eligible for returns unless they arrive damaged or defective.
Process:
- Contact our customer service team at info@ahpd.co.za to initiate a return.
- Provide your order number and a brief explanation of the reason for the return.
- Our team will review your request and provide you with a return authorization and instructions on how to send your item back.
Shipping:
- Customers are responsible for return shipping costs unless the item is damaged or defective.
- We recommend using a trackable shipping service to ensure your return is received.
Refunds
Eligibility:
- Refunds are issued for items that are returned in accordance with our Returns Policy.
- Original shipping charges are non-refundable, except in cases where the item was damaged or defective upon arrival.
Process:
- Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Late or Missing Refunds:
- If you haven’t received a refund after 10 business days, please check your bank account again.
- Then, contact your credit card company, as it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at info@ahpd.co.za.
Exchanges
Eligibility:
- Items are only replaced if they are defective or damaged.
- If you need to exchange an item for the same product, contact us at info@ahpd.co.za for instructions.
Non-Returnable Items
- Downloadable software products
- Custom or personalized items, unless defective or damaged
We value your business and aim to provide exceptional customer service. If you have any questions or concerns regarding our Refunds and Returns Policy, please feel free to contact us.